Information
Welcome to the L'Odeur Love Lavender Nitty Gritty page! We understand you may have questions about our luxurious lavender home fragrance products and our brand. We've compiled some of the most frequently asked questions to help you make informed decisions. If you can't find the answer you're looking for, please don't hesitate to contact us.
Frequently asked questions
Find answers to common questions about L'Odeur Love Lavender, our products, shipping, and more. We're dedicated to providing you with a seamless and enjoyable shopping experience.
What are the most common questions customers ask about your products or L'Odeur Love Lavender?
- Is L'Odeur Love Lavender safe to use for everyone?
As with any product, it is crucial that all the product info is read, prior to use. Also, you should always consult a Healthcare Professional, first, before use.
- What if I do not like the smell of lavender?
Our unique blend has lavender notes in each range and does not necessarily consist of lavender only. The fragrance is designed with subtle lavender notes.
- Are your products Vegan?
All our products are Vegan friendly. Fragrance ingredients are primarily distilled from pure plant material. This includes leaves, flowers and roots.
Any porous materials are naturally occurring mineral compounds (gypsum) and do not contain any animal products or by-products.
- What makes L'Odeur Love Lavender products different from anything on the market, currently?
Our fragrance blends are designed to create home fragrance luxury. No two products are the same, as each one is bespoke and can be custom finished.
Our commitment to quality, combined with our passion for lavender, sets us apart. We want people to recognize our commitment to exceptional products and service excellence.
PRIVACY POLICY:
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from purdyandfigg.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records, unless and until you ask us to delete this information
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18 years old.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail info@loudeurlovelavender.com
Beyond the ordinary
Still have questions? We're here to help! Explore our FAQs or reach out to our dedicated customer support team. At L'Odeur Love Lavender, your satisfaction is our top priority.